Frequently Asked Questions
Booking & payment
How can I book a room?
You can book directly via our website. This is also the best way to get the best price. You can also contact us via info@asteriskhotel.nl or 020 626 23 96.
What is the advantage of booking directly?
If you book directly via our website, you’ll always get the best available price.
Can I cancel my booking free of charge?
Cancellation is free of charge up to 48 hours before arrival, provided you have booked via our own website. In the event of cancellation within 48 hours of arrival or in the event of a no-show, we are unfortunately obliged to charge 100% of the booking value.
Do I need to provide my credit card details?
Your credit card details are required to guarantee the booking. Payment is due on arrival at the hotel. Have you booked a non-refundable rate? If so, the full amount may be charged at the time of booking, and no changes or cancellations are permitted.
Arrival & departure
What time can I check in?
Check-in is available from 15:00. Arriving earlier? No problem — you can always leave your luggage in our luggage room free of charge.
What time do I need to check out?
Check-out must take place by 11:00 at the latest. Would you like to go into town after that? You can leave your luggage in our luggage room free of charge. This is at your own risk.
Access & parking
How do I get from Schiphol to the hotel?
There are several options:
Taxi: A taxi from Schiphol costs around €55.
Public transport from Schiphol:
To explain the journey more clearly, we have made a video about it. Via this link you can view it.
The easiest route from Schiphol is to take the train towards Amsterdam Zuid. Change at Amsterdam Zuid and take the Noord-Zuidlijn (underground) line 52 “towards Noord” to the Weteringcircuit stop. From there, it’s a short 2-minute walk to our hotel.
How do I get from Amsterdam Central Station to the hotel?
Take tram number 16 or the North-South Line (metro) 52 towards Zuid from Amsterdam Central Station and get off at the Weteringcircuit stop. From there, it’s a short 2-minute walk to our hotel.
Connexxion bus 197 — This costs around €5. Get off at the Leidseplein stop (opposite the American Hotel) and walk for about 10 minutes to our hotel, or take tram 7 or 10 to Weteringcircuit (just one stop).
Can I park at the hotel?
There are parking spaces available on our street, but parking in Amsterdam can be expensive. We recommend that you park at the Apcoa Parking car park on the Marie Heineken Square. On weekdays, you pay around €20 a day; at the weekend, around €15. When you check out, you can collect a card from reception to activate the discount.
The rooms & facilities
What sort of rooms do you have?
We offer a wide range of rooms, from our compact Budget Single to our spacious Premium Comfort Twin. All rooms feature free Wi-Fi, a flat-screen TV, tea and coffee making facilities, a private bathroom with a toilet, and a safe.
Is there a hairdryer in the room?
Yes, all rooms are equipped with a hairdryer.
Is there a safe in the room?
Yes, every room has its own safe for storing valuables. We recommend that you make use of it. Use of the safe is at your own risk. The hotel accepts no liability for the loss or theft of any items not stored in the safe.
Are there coffee and tea facilities available?
Yes, you can make use of the coffee and tea facilities in your room free of charge. We serve organic coffee from The Coffee Boys — 100%: organic, ethically grown and served in compostable cups.
Is there free Wi-Fi?
Yes, during your stay you can use our Wi-Fi network free of charge in all rooms and communal areas.
Is there a lift in the hotel?
Yes, all rooms are accessible by lift. Please bear in mind, however, that the entrance to our hotel is two steps above street level. In the event of a lift breakdown, you must be able to use the stairs.
Is the hotel suitable for people with disabilities?
Unfortunately, our hotel is not suitable for guests who are unable to use the stairs or who are wheelchair users, due to the two steps at the entrance and the possibility of a lift breakdown.
Am I allowed to smoke in the hotel?
All rooms and communal areas are 100% smoke-free.
What happens if I smoke in the room?
All rooms and communal areas are 100% smoke-free. In the event of a breach of this rule, we will be obliged to charge a cleaning fee. This also applies to smoking on the balcony or by the window.
Are pets allowed?
Unfortunately, for hygiene reasons, pets are not permitted.
About the hotel
Is Hotel Asterisk a family business?
Yes, Hotel Asterisk has been a family business since 1977. We are the third generation and live in the hotel ourselves.
Does Hotel Asterisk have a star rating?
Yes, in June 2026 we were officially awarded four stars — something we are incredibly proud of and have worked hard to achieve.
How do I get in touch?
Via info@asteriskhotel.nl or by telephone on 020 626 23 96. We’d be happy to help.
Do you serve breakfast?
Yes! From 7.00 am, you’re welcome to join us for a delicious breakfast. Every day, we serve fresh, artisanal products from Bakkerij Verboom, such as croissants, banana bread and their famous quark buns. Prefer something lighter? We also have yoghurt with granola or muesli.
Safety
Can I charge my bike battery at the hotel?
Charging bicycle batteries (e-bike batteries) is strictly prohibited in our hotel. This applies both in the rooms and in all communal areas. This is for fire safety reasons. If damaged or faulty, a lithium-ion battery can catch fire in an instant and is almost impossible to extinguish. We take this responsibility seriously — for your safety and that of all our other guests.
Can I charge my phone, tablet or laptop?
Charging mobile phones, tablets and laptops is only permitted whilst you are in your room. We strongly urge you not to leave any devices charging unattended.
Where can I find the escape routes?
In your room, you will find a floor plan showing the escape routes and emergency exits. We would ask you to take a moment to familiarise yourself with this on arrival — for your own safety. Our emergency exits are kept clear at all times and are fitted with emergency lighting.
What if I cause damage to the room?
Any damage to the room or its contents caused by the guest will be charged to their account. If you have any doubts or questions, please feel free to contact reception.